When submitting an electronic "return merchandise authorization" request, Keyscan respectfully asks that you review and comply with our returns procedures which are outlined below.
You may submit an electronic request to return merchandise purchased from Keyscan. All returns must be pre-authorized by Keyscan and shipped in accordance with our returns procedures as outlined. To access the Return Merchandise Form, select the link below. Please be sure to complete all the required fields.
Upon receipt of goods, Keyscan will assess the condition of returned merchandise and, if defective, item(s) will be repaired/replaced and shipped back to you freight on board your address. If item(s) are not defective, goods are sent back to you freight on board our address.
Do not ship your returns before receiving an RMA number.
When returning Keyscan products, please observe the procedures outlined above, otherwise Keyscan will not accept returned merchandise.
To access the Return Merchandise Form, click here. >>
For instructions on the proper method of packing products when returning merchandise to Keyscan, click here. >>