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Keyscan
     

Keyscan Returns

When returning Keyscan products, please observe the procedures outlined below, otherwise Keyscan will not accept returned merchandise. All returns must be pre-authorized by Keyscan.

  1. Complete the Keyscan RMA Request form below and submit for pre-authorization.
  2. If approved, you will receive a Returning Merchandise Authorization (RMA) number from Keyscan via email. Do not ship your returns before receiving an RMA number.
  3. Attach a commercial invoice to the package, include a copy inside the package as well, and clearly indicate the following:
    • RMA number clearly marked on invoice and on package(s)
    • Original purchase order (when goods purchased)
    • Description, serial numbers, and quantity of returned goods
    • Defective Canadian goods being returned
    • Value $10.00
  4. Ship via UPS Ground Service only to Keyscan Inc., 901 Burns Street East, Whitby, Ontario, Canada L1N 6A6
  5. Do not insure goods.

Please Remember

Upon receipt of goods, Keyscan will assess the condition of returned merchandise and, if defective, item(s) will be repaired/replaced and shipped back to you freight on board your address. If item(s) are not defective, goods are sent back to you freight on board our address.

For instructions on the proper method to pack merchandise being returned, click here.
     
Return Merchandise Authorization Form

To return merchandise, please complete the form below. Do not return merchandise before you have received an RMA number via email from Keyscan. An asterisk * indicates required entries.
   

Customer Information

  

* Original PO #:

* Company:

* Address/Branch:

* City:

* State/Province:

* Postal/ZIP Code:

* Contact:

* Telephone:

* Fax: (Enter N/A if no fax # available)

* Email:

* Customer Type

Returns

  

Please note when completing return information below, Keyscan products have a serial # and a date label which must be entered in the corresponding text box for each item returned. For each item, specify the type of return. Keyscan is not responsible for any items that are not listed in the Returns section of the form.
   

Item 1

  

Part # Serial # / Date Label: Qty

Type of return:

   

Item 2

  

Part # Serial # / Date Label: Qty

Type of return:

   

Item 3

  

Part # Serial # / Date Label: Qty

Type of return:

   

Item 4

  

Part # Serial # / Date Label: Qty

Type of return:

   

Item 5

  

Part # Serial # / Date Label: Qty

Type of return:

Item 6

  

Part # Serial # / Date Label: Qty

Type of return:

 
 
     
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