When returning Keyscan products, please observe the procedures outlined below, otherwise Keyscan will not accept returned merchandise. All returns must be pre-authorized by Keyscan.

  1. Complete the Keyscan RMA Request form below and submit for pre-authorization.
  2. If approved, you will receive a Returning Merchandise Authorization (RMA) number and a commercial invoice (for returns outside Canada) from Keyscan via email. Do not ship your returns before receiving an RMA number.
  3. Attach the commercial invoice to the package, include a copy inside the package as well, and clearly indicate the following:
    • RMA number clearly marked on invoice and on package(s)
    • Original purchase order (when goods purchased)
    • Description, serial numbers, and quantity of returned goods
    • Defective Canadian goods being returned
  4. Ship via UPS Ground Service only to Keyscan Inc., 901 Burns Street East, Whitby, Ontario, Canada L1N 6A6
  5. Do not insure goods.

Please Remember

Upon receipt of goods, Keyscan will assess the condition of returned merchandise and, if defective, item(s) will be repaired/replaced and shipped back to you freight on board your address. If item(s) are not defective, goods are sent back to you freight on board our address. When returning Keyscan products, please observe the procedures outlined below, otherwise Keyscan will not accept returned merchandise. All returns must be pre-authorized by Keyscan. Complete the Keyscan RMA Request form below and submit for pre-authorization. If approved, you will receive a Returning Merchandise Authorization (RMA) number and a commercial invoice (for returns outside Canada) from Keyscan via email. Do not ship your returns before receiving an RMA number. Attach the commercial invoice to the package, include a copy inside the package as well, and clearly indicate the following: RMA number clearly marked on invoice and on package(s) Original purchase order (when goods purchased) Description, serial numbers, and quantity of returned goods Defective Canadian goods being returned Value $10.00 Ship via UPS Ground Service only to Keyscan Inc., 901 Burns Street East, Whitby, Ontario, Canada L1N 6A6 Do not insure goods. Please Remember Upon receipt of goods, Keyscan will assess the condition of returned merchandise and, if defective, item(s) will be repaired/replaced and shipped back to you freight on board your address. If item(s) are not defective, goods are sent back to you freight on board our address.

Click here for instructions on the proper method of packing products when returning merchandise to Keyscan.

Return Merchandise Authorization Form

 

To return merchandise, please complete the form below. Do not return merchandise before you have received an RMA number via email from Keyscan. An asterisk * indicates required entries.
 
Customer Information  

* Original PO #:

* Company:

* Address/Branch:

* City:

* State/Province:

* Postal/ZIP Code:

* Contact:

* Telephone:

* Fax: (Enter N/A if no fax # available)

* Email:

* Customer Type




Returns  

Please note when completing return information below, Keyscan products have a serial # and a date label which must be entered in the corresponding text box for each item returned. For each item, specify the type of return from the drop down list. For each item returned, please provide a brief explanation in the reason for return text box so a Keyscan technician can troubleshoot and validate the issue for warranty or repair. Keyscan is not responsible for any items that are not listed in the Returns section of the form.
   
Item 1  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A to D selected above)
   
Item 2  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A - D selected above)

   
Item 3  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A - D selected above)

 

  
Item 4  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A - D selected above)

   
Item 5  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A - D selected above)

   
Item 6  

Part # Serial # / Date Label: Qty

Type of return:

*Reason for return:
(If A - D selected above)